Just activated my son's gizmowatch 2 watch and within 2 hours it got wet for less than 30 seconds . It states on the package its waterproof and also states on the website it meets the IP67 standard which states it should be OK submerged 1 meter for 30 minutes. Now I am getting the run around saying I will need to file an insurance claim due to water DAMAGE. It's supposed to be waterproof so why should I file a claim this is beyond crazy. Verizon don't add waterproof if your and not going to warranty it when it gets wet. Beyond fed up with Verizon and lack of customer service. If I do not get a response I guess I will have to file a Notice of Customer dispute since we bought something with misleading product information.
Hello, UGAbulldawgs. I'm sorry to hear about the device. We do not cover physical or liquid damage replacements. You would need to upgrade or place a claim for the device. TaylorH_VZW
Is it just me or is it incredibly unethical to market something as waterproof and then specifically exclude damage from exposure to liquid in the warranty?
We want you to enjoy your device, and we would love an opportunity to troubleshoot this issue for you, Ap900. We need some additional information to assist you with this issue. When did the official start?
Is there any physical or water damage to the device?
It is waterproof within limits but there is no way to check whether the limits were exceeded. You will find the same warranty limitations on water resistant cellphones.
They indicate that the watch is tested when it leaves the factory but that conditions can compromise the waterproof status including exposure to dust or water so really the only promised you it was warerproof until you got it wet 😆