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HUM X Device
KIMWIN90
Member

I had the HUM One but it drained my battery so I was given the HUM X, but it also has drained my battery and the check engine light is on now.

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Re: HUM X Device
vzw_customer_support
Customer Support

KIMWIN90, we want you to have an exceptional experience with your Hum X device. Allow us to further investigate the details. Can you please provide us the make/model of your device in which you have the Hum X application installed with that is draining your battery? Also, with the check engine light turned on in your car, can you please let us know if the Hum X application was able to advise on you the details for why the check engine light is on? Please follow this link https://www.hum.com/ and reference “Vehicle Diagnostics and a Mechanics Hotline from Hum” for more details.

 

SylviaT_VZW

 

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Re: HUM X Device
Ann154
Expert
Expert

I think the OP was saying the HUM device itself was draining the battery on their vehicle.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

Re: HUM X Device
Dasanbrit
Member

I've been reading on how people are saying their HUM Device is draining their vehicle battery. I'm finding this very hard to believe. First off the device plugs into your fuse panel. The receiver has a battery in it and will need to be recharged from time to time. I'm wondering is that the battery code people are getting and just thinking it's their vehicle battery? I have owned the HUM Devices for 3 vehicles for over 4 years and never had an issue concerning my vehicle battery. It will send me an email when I need to recharge the HUM Device. I do pull the plug out of the cigarette plug for my GPS when my vehicles are not running. Some people just turn it off and leave it plugged in along with phone chargers and such. If your vehicle battery is not holding a charge, it has to be something else draining it or the connectors are not right. Try cleaning them good, keep everything unplugged when the vehicle is off.

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Re: HUM X Device
bhensonb
Member

My Jeep dealership indicates that Hum keeps the car's computer so active that the relatively small car battery will be drained - car went to the dealer because Hum indicated yellow and less than a day later red on battery voltage. Hum revealed that we had not driven the car much over the previous 4/5 days - so .... battery wasn't being charged as fast as the Hum/computer combo drained.

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