Home Phone Connect Not Working

[katburt]

My home phone connect used to work well, until a thunderstorm came and knocked out my electricity a few times. After that, I cannot do anything at all with it. Every time I pick up the phone, there is no dial tone. It's dead-silent. When I attempt to call somebody, nothing happens. However, when I call my house, I reach voice mail. The phones don't ring. Has anybody else experienced this, and is there a solution?

[John_Getzke · Accepted solution]

Sounds like the phone got fried.

I would contact VZW for replacement and warranty options.

[7e18n1]

Turn the unit off. Disconnect it from power and unplug the AC Adapter from the wall. Turn the HPC unit upside down and remove the battery. Let it sit for an hour or so. Install the battery, connect the AC adapter to the wall and to the HPC. Turn the unit on and wait about 15 minutes.