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How do I get my new Internet and Home Phone to work?
Skeeling221
Member

I just received my new internet and home phone device and have followed all of the steps for turning it on and getting it setup for a mobile device or laptop and yet it still won’t work over WiFi. It has a strong signal and three bars of voice. It said it needed at least two bars voice so in my opinion it should be working, but it has zero internet connection. Please help

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Re: How do I get my new Internet and Home Phone to work?
John_Getzke
Leader
Leader

Please confirm what Verizon device you are referring to here.  We can then look up the user guide and provide suggestions on where to go next.

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Re: How do I get my new Internet and Home Phone to work?
vzw_customer_support
Customer Support

Skeeling221,

 

We want your internet device to work as expected. Allow us to help you here. As John Getzke recommended, please verify what device that you're referring to for us to further assist.

CoreyM_VZW

Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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