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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Hum doesn't record trips
BLUE429
Member

I got Hum 3 months ago and it wasn't recording trips properly or at all, so I traded it in yesterday. The new one recorded the trip home from the Verizon store, then failed to record the next two trips, totalling 16 miles. My car is Subaru Impreza, my phone is Android. If it won't do that, I have no reason to believe it will do anything else properly.

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Re: Hum doesn't record trips
vzw_customer_support
Customer Support

BLUE429, we always want you to be happy with your services at all times. To get better assistance with your HUM and why it isn't recording your drives, please reach out to our HUM Customer Support team at

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Re: Hum doesn't record trips
BLUE429
Member

I called Customer Support a few weeks ago. After he checked a couple things (which I had alredy done) he told me I would have to go to the Verizon store to have them change some settings. As instructed, I went to the Verizon store but they knew of no settings to change. (So, when your Customer Support rep couldn't resolve my problem, he lied.) The Verizon store concluded my Hum was defective and gave me a new one. It works no better than the first. I am frustrated!

Bev

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