Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
I can't get my laptop to connect to the internet through my Ellipsis Jetpack.
erica0674
Member

My laptop will connect to the jetpack but with limited access. It will connect to my mom's computer and my phone. I have windows 8.1 and she has windows vista.

Labels (1)
Tags (1)
0 Likes
1 Solution

Correct Answers
Re: I can't get my laptop to connect to the internet through my Ellipsis Jetpack.
7e18n1
Sr. Member

The usual thing is to delete the existing Jetpack profile on the Windows laptop, and then reestablish a wireless connection to the laptop where you will have to reenter the Wi-Fi Password.

If you’re still having trouble, Verizon Wireless Customer Service (800) 922-0204, exists to help you connect your laptop to your Jetpack.

View solution in original post

Re: I can't get my laptop to connect to the internet through my Ellipsis Jetpack.
7e18n1
Sr. Member

The usual thing is to delete the existing Jetpack profile on the Windows laptop, and then reestablish a wireless connection to the laptop where you will have to reenter the Wi-Fi Password.

If you’re still having trouble, Verizon Wireless Customer Service (800) 922-0204, exists to help you connect your laptop to your Jetpack.

View solution in original post