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I have a jetpack 4GLTE model MiFi 6620L
meckman01
Member

I have a jetpack 4GLTE model MiFi 6620L in a two story house with a basement.  I cannot get signal up stairs or in basement.  Is there a booster or is a second unit required?

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Re: I have a jetpack 4GLTE model MiFi 6620L
Weth
Sr. Leader

Which signal can't you get, the cellular signal or the wifi signal?

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Re: I have a jetpack 4GLTE model MiFi 6620L
meckman01
Member

Mainly wifi

Sent from my iPhone

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Re: I have a jetpack 4GLTE model MiFi 6620L
vzw_customer_support
Customer Support

meckman01,


Look no further help is here! Has it always been this way or did it recently start? What is the software version currently on the device? How many devices do you have connected to the MiFi? Does this happen when you only have one device connected to the MiFi?


It is possible that the channel selected by the MiFi 6620 is noisy due to interference from other Wi-Fi users in the area. Changing the channel may help improve the range of the Wi-Fi connection. We recommend trying the non-overlapping channels such as 1, 6, or 11. You can change the Channel using the Admin page http://vz.to/1gXmZcc. You can find instructions on page 60 of the user manual http://vz.to/1KdIZGr. Keep us posted if you need further assistance.


JohnB_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: I have a jetpack 4GLTE model MiFi 6620L
7e18n1
Sr. Member

You can try a Wi-Fi extender. Walmart sells an Amped model that might work.

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Re: I have a jetpack 4GLTE model MiFi 6620L
meckman01
Member

Thank you. I'm actually trading this one in for the one with the router and voice today. Let's see if it helps. But I will definitely keep that in mind if I need it.

Michelle Eckman

Sent from my iPhone