I have had a NE (network extender) in my home for some time now as we have a 1x signal at all times. The NE has always worked fine for us through 3 new phones and all of our friend's and family's phones. My wife and I both had Note 3's. I just upgraded to the Note Edge. My wife's phone still connects to the NE however, my Edge will not. So far to correct this issue I have tried rebooting the NE, changing the NE security from encrypted to open, removing my number from the NE and re-adding it, rebooting my phone, Turing off HD calling, doing a factory reset on phone and nothing has worked. What is confusing me though is when I first turned the phone on, unactivated, it connected to the NE. When I activated it, it will no longer hook up to the NE. I have spent countless hours on the phone with Verizon and Samsung. No one seems to have an answer. Anyone know? Thanks!
Solved! Go to Correct Answer
Success! As I stated in my OP, when I took my phone out of the box, unactivated, it connected to my NE. Sitting here thinking about it.... the phone came with a new Sim card. It would never activate so I popped in my old Sim and used that one.
I put the new Sim back in my phone, call VZ and had it activated and Bingo. It connected. I'm still puzzled though. My note 3 connected just fine with the Sim I just removed from my edge.
Thanks for all the suggestions!
As stated in my post, my wife's phone still connects fine. All lights are and have been blue. On any phone connected to the NE, the phone will display a small "house" icon above the signal bars. When I dial #48 it states that I am not connected to the NE and I have no icon above my signal bars.
Also as stated, I have rebooted the NE, rebooted my phone, turned off any network options that may interfere and lastly did a full recovery on my phone with no change. When I first took the phone out of the box and powered it on, it connected to the NE. After activated and reboot.... no connection.
Thanks for any additional assitance.
Have you tried turning on/off mobile data? If your phone even gets a whiff of a stronger signal it will battle with the extender signal to your phone. LTE phones just don't play well with extenders, but Wilson has a few extenders and boosters that will more than make up for the Samsung extender, costs the same, and Verizon will be coming out with 4G-compatible extenders shortly. 3G extenders were never really meant for 4G phones.
I'll try that but I don't know how it could even get a whiff of anything. My signal is terrible at my place. My phone toggles between no signal and 1x while I'm home. Thanks for the advice. I'll try that now and reply back.