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I've had my Jetpack for over a year. It worked great with my tablet and my PC/laptop.
Recently (mid Feb / mid March/April) I had overage charges ... extremely noticible since
I a) have a flip phone not a smart phone, 2) live alone 3) do not have Facebook or other data guzzling
social media accounts, 4) do not use video or stream music, 5) have zero aps on the
computer and lastly, have configed the google Chrome browse to limit the refresh rate
so I don't waste data. Oh, and I don't have any one else using my account.
So I should not see any data overage. I have a pay as you go, with a 4 G max. In the past
year my usage was 2 G or thereabouts. The last 2 months I went to 6 G at 15 per G over and paid between
40 and 50 dollars in overage!!! ARGaH. I have 19 days left in my billing cycle and the last
short time on the Jetpack ran me up to 1.58 G!!! This is not not I repeat normal.
I have locked the Jetpack down to the MAC address on my PC, run anti virus and malwarebytes on the
PC and ruled out data theft by others.
So, I'm down to: Verizon is double billing me or has a billing usage problem (ghost data going to ghost
website?? mioght neet to get Wireshark and 3rd party data tracker to further look at my use), the Jetpack is malfunctioning and dropping data packets so that data is sent 2 or 3 timeswhen it should only go once and be counted once.... and or the SIM card is defective?
I should add Verizon told me it was my problem, I charged the data used it and owe for it. The only way to stop
charges is to turn the device off when done using, which I definitely do.
Fortunately for me, I own the device (bought it on a pay as you go basis) so I can blow Verizon off if
they fail to be reasonable and helpful and simply go elsewhere with or without the Jetpack.
So far, they blamed it all on me, rather than suggest the
device might be defective. Which considering my low low tech data usage lifestyle is ... well frankly ridiculous!
My next step is to replace the SIM card for about 6 bucks and have Verizon deactive the current one,
and activate the new one in its place. I'll probably get charged fee for that and if I do, I'm moving on
to AT&T or Tmobile or Sprint or Virgin Mobile.... don't use that much data and don't need it ....
If the Sim card doesn't help, then I will simply get a new device and try that... failing that curing my problem
it will be time to move to another service provider where my data usage will return to more normal levels...
Any thoughts from the peanut gallery on my problem? Googling and browsing the forum has shown
this is not a "fake" problem, and lots of others have experienced it...
Solved! Go to Correct Answer