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LTE Home Internet
goophibama
Member

Friday I got an email from Verizon stating that I could get home internet for $50 a month.  I wanted more information, so first I tried chat. The agent told me that I would need to call the Fios department and gave me their number.  I called Fios and they couldn't find my number, then told me that it was for residential only and not wireless and transferred me somewhere else.  I get there and they have no idea what LTE Home Internet is and put me on hold for about 5 minutes to speak with a supervisor.  When they get back, I finally get the questions answered after dealing with Verizon for probably at this point a couple of hours.

I went back to the email and tried to order it, but I ended up getting a 504 - Gateway Timeout and have gotten that each and every time I've tried to order.  I've used multiple browsers on multiple days and still nothing.  I'm normally okay with Verizon, but the customer service on this one has been horrific.  Who do I call to get this taken care of without having to go all the way around the world again?

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Re: LTE Home Internet
vzw_customer_support
Customer Support

We want you to have the support you need. Let's cover details that will help. We have Home residential offers and also wireless. Knowing the product will allow us to provide the correct path. For residential, it's our Fios team. For wireless solutions it Verizon Wireless. If you wanted Home internet service, it should be Fios for support.

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Re: LTE Home Internet
jav6
MVP
MVP

@vzw_customer_support wrote:

We want you to have the support you need. Let's cover details that will help. We have Home residential offers and also wireless. Knowing the product will allow us to provide the correct path. For residential, it's our Fios team. For wireless solutions it Verizon Wireless. If you wanted Home internet service, it should be Fios for support.


Doesn't the Verizon LTE Home Internet product at

https://www.verizon.com/home/lte-home-internet/

use the Verizon 4G LTE wireless network and has nothing to do with Verizon FIOS?  It looks like you can get the product with or without a Verizon Mobile Plan.

...Just another VZW customer...trying to offer some assistance...
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Re: LTE Home Internet
debbiefarrow
Member

Received my LTE Home Internet device today. I have moved the device to many areas in my home and it still will not stay connected. I have Apple phones on Verizon and do not have a problem, cannot find a place to get help.

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Re: LTE Home Internet
vzw_customer_support
Customer Support

We would be happy to look into this with you. To allow us to do so, please leave us a Private Note, or contact us online @VZWSupport on Twitter or Facebook. You can also reach us at 1-800-922-0204. 

VZW_Robert

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