I apologize for the inconvenience, let's see what's causing the problem! Are you having trouble connecting to the VZW network or a wi-fi network? Where do the white stripes appear?
AyaniB_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!