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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Lost Case In Mail
Doodlesin
Member

I have a claim to make about a phone case I had ordered through the website. UPS requires that I give them contact information about the product. They have a proof of delivery but I never received the product. What can I do about this exactly? I am not sure whats even going on with the website since they only have a phone claims anyways. 

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Re: Lost Case In Mail
vzw_customer_support
Customer Support

We're here to help. Just to clarify, you processed your order through the Verizon website and never received it? JoelD_VZW

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Re: Lost Case In Mail
Doodlesin
Member

I had ordered it through the Verizon website using a coupon I had combined with an otter case. UPS had put that they had delivered it, however even on my account page it said it hasn't even been delivered to me as well. 

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Re: Lost Case In Mail
vzw_customer_support
Customer Support

We will not be able to see a stand-alone accessory order. Please dial 800.256.4646 for further assistance. BrittanyC_VZW

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