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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
My Elipsis Jetpack display reads Please Wait and wont change
myklemonroe
Member
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Re: My Elipsis Jetpack display reads Please Wait and wont change
John_Getzke
Community Leader
Community Leader

I would start by resetting your Jetpack with the Reset button under the back cover.  If a reset does not clear up the problem for your then your Jetpack is not properly able to boot and will require servicing or replacement.  I'd contact VZW for warranty replacement options from there.

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Re: My Elipsis Jetpack display reads Please Wait and wont change
vzw_customer_support
Customer Support

Oh my, myklemonroe. I rely on my device to work when needed and know how important it is for yours to work as well. Let’s check further into this and see what’s going on. Have you powered the device off and removed the sim? How long has the device been like this? Has there been any damage to the device?


DanielleR_VZW
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Re: My Elipsis Jetpack display reads Please Wait and wont change
AKdude
Member

1. Turn off Jetpack

2. Remove SIM card

3. Turn on Jetpack and wait for several minutes as it goes thru various menus (including “please wait” again). 
4. Eventually it should say “no SIM found”. 
5. Insert SIM card and wait a few minutes as it goes thru a couple of menus. One menu says something like “no service available”. Don’t worry, the next menu should show “Verizon 4 GLTE” then you’re good to go!

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Re: My Elipsis Jetpack display reads Please Wait and wont change
KH-Michael
Moderator
Moderator

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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