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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
My Jetpack worked great until Monday. Now, I can't get 4G and instead it cycles from 3G to 1x. My laptop says I have full signal strength, but there's a yellow triangle with an exclamation point saying "more login information is required." The only websit
Smitheeee12
Member

My Jetpack worked great until Monday. Now, I can't get 4G and instead it cycles from 3G to 1x. My laptop says I have full signal strength, but there's a yellow triangle with an exclamation point saying "more login information is required." The only website I can access is the "My Jetpack" site and even when I enter the password, nothing changes. I've rebooted both my laptop and the device multiple times. I also checked out the diagnostics and there is no 4G signal. What can I do so that I can connect to the internet again?

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