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My jetpack 5510 will not update
jmluvmusic
Member

I have not been able to update my jetpack 5510 since I've brought it. Why?

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Re: My jetpack 5510 will not update
bizzareone
Sr. Member

The current software version is 1.34.20_1.34.23 
If you cant update it it may be because its up to date. the release date on that software is  02/10/2014.

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Re: My jetpack 5510 will not update
jmluvmusic
Member

My current software version is: 1.0 (L1.34.6 M1.34.6)

Current Software

Current software version: 

1.0 (L1.34.6 M1.34.6) 

Checked for update: 

04/23/2015 6:18 PM 

Update available: 

Yes. See device for more details on updating. 

Last Update

Never updated

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Re: My jetpack 5510 will not update
7e18n1
Sr. Member

Leave it on for several hours and it should update. If not call Customer Service (800) 922-0204 or (888) 294-6804 Prepaid and discuss this issue with them.

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Re: My jetpack 5510 will not update
jmluvmusic
Member

The jetpack stays on and when trying to update, it always, always fail.

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Re: My jetpack 5510 will not update
John_Getzke
Leader
Leader

Contact VZW support for your replacement options.  If the Jetpack cannot update itself then VZW will need to provide you with a new one. Even if you are out of warranty its worth giving them a call to review your options.  Firmware issues tend to override the typical warranty restraints.

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