My phone gets 4G LTE reception but my MIFI5510L is only getting 1X - Why

[Steve_On_The_Road]

My phone  gets 4G LTE reception, but my MIFI5510L is only getting 1X - Why?

[vzw_customer_support]

Steve.On.The.Road,

This is not the signal we want you to have on your MiFi. How long has it been like this? Are you using your phone and MiFi in the same spots? Have you tried powering the MiFi off and removing the sim card yet? this link will show you how: http://goo.gl/giv7Ng

ChristinaM_VZW Follow us on TWITTER @VZWSupport If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[Steve_On_The_Road]

Just powered off and removed the SIM card, replaced and turned on the

MIFI5510L. Still 1X reception, while I received and replied to this email

on my phone with 4G LTE coverage.

On Jul 18, 2015 5:12 PM, "Verizon Wireless Customer Support" <

[7e18n1]

Did you Press and hold the Reset button under the battery cover, for 5 to 10 seconds, to Reset the Jetpack?

[Steve_On_The_Road]

Thanks for the help. I’m now getting 4G LTE.

[7e18n1]

You’re welcome!  Glad you got it working!