I have a network extender at home, but even standing besides it, I only get max 2 bars, and this is for any of the phones in our house. At work we recently got same network extender, and I get 5 bars. Why should I not get 5 bars if I'm standing a few feet away?
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Update: After using it for a few more days the call quality wasn't there. People were losing me for a moment or I was losing them (silence), so I called Verizon tech support and they ran a ticket. Somehow they fixed it remotely so the Network Extender puts out a stronger single. I have no idea how they logged into it but somehow they did.
I now notice a big difference in the signal when I'm connected. I get 4-5 bars now depending on where I am in my house. Whereas when I'm not connected but to the LTE svs I'm getting 2 bars (reason why I get the extender in the first place). The call quality has been good to excellent and haven't notice any call drops or silent moments or complaints on the other end of the call that they can't understand me or can't hear me.
So bottom line is call the tech dept and see if they can increase the signal.
Do you have an LTE phone and the phone is still locking onto the LTE signal and showing that signal strength? The extender is CDMA 3G only, and the phones will prefer the LTE connection when available. What happens to the signal when you start a call that is not an Advanced Calling 1.0 call?
Yes all our phones are LTE, and the advanced calling is turned off. I assume its using the extender as it shows the little icon of the flashing house above the bars. I also get the audible beep when placing calls that tells you its using the extender. If I turn on the advanced calling feature, it then switches to the outside LTE tower, and I only get one bar, which is why I had got the extender in first place....
If you turn wifi off, what does the indicator show - 3G or LTE. Even with advanced calling off, most phones will show the LTE data signal as the default. You can tell this by turning off wifi and seeing if the signal indicator is 3G or LTE. If it shows 3G, then we are back to a problem with the extender.
If I turn wifi off, it still shows 4G with little flashing house. I never see 3G. Also on my lock screen it clearly says Network Extender. So turning wifi off or on makes no diff to icons displayed for performance bars. Having said all this, that is on my Samsung S6 phone, I have a work ph which Droid Turbo, now in this case the 4G is off, so maybe its just Samsung thing that the 4G never goes away? Anyway both phones only show 2 bars with extender.
If it says 4G, it is showing the signal strength for the 4G signal, which cannot come from the network extender. But your droid turbo showing 3G shows something is screwy with the extender. Now I am as confused as you.
Thank you for being so detailed BrianMM. We can definitey check further into your singal when at home and connected to the Network Extender. Do you have trouble making and receiving calls? Are you getting any error messages when you try to use the phone?
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I guess I need to call to tech support to have someone check. I don't have any trouble making or receiving calls, no error messages. Its just that I have this expensive extender, and it does not appear to provide much better signal strength. Without the extender I get 1 bar with LTE, but calls drop if I move around the house. With extender on, I get 2 bars, maybe drops to 1 bar if I move further from extender.