Have a phone you love? Get up to $500 when you bring your phone.
$500 via Verizon e-gift card (sent w/in 8 wks). Activation of 4G LTE/5G phone on select Unlimited plans req’d. Device must remain active for 45 days. $500 charge back if service cancelled w/in 12 mos or eligibility req’s are no longer met. See vzw.com/bring-your-own-device for details.
Downloaded some short travel videos from my camera to PC to the Ellipsis 7 but they play with no sound. I know the sound is turned on. I'm a novice at this. Is there some app I should be using or other setting I am missing?
Hello Lesliell! We'll work to get your sound playing again!
Please go to Settings>Sound>Volumes, and be sure that "Music, video, games & other media" is turned up. Several different sound settings on your device may operate independently. Are you able to hear sound when you play other videos?
MichelleH_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!