No video sound on Ellipsis 7

[LeslieII]

Downloaded some short travel videos from my camera to PC to the Ellipsis 7 but they play with no sound.  I know the sound is turned on.  I'm a novice at this.  Is there some app I should be using or other setting I am missing?

[vzw_customer_support]

Hello Lesliell! We'll work to get your sound playing again!

Please go to Settings>Sound>Volumes, and be sure that "Music, video, games & other media" is turned up. Several different sound settings on your device may operate independently. Are you able to hear sound when you play other videos?

MichelleH_VZW
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