Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
Showing results for 
Search instead for 
Did you mean: 
No video sound on Ellipsis 7

Downloaded some short travel videos from my camera to PC to the Ellipsis 7 but they play with no sound.  I know the sound is turned on.  I'm a novice at this.  Is there some app I should be using or other setting I am missing?

Labels (1)
Re: No video sound on Ellipsis 7
Customer Support
Hello Lesliell! We'll work to get your sound playing again!

Please go to Settings>Sound>Volumes, and be sure that "Music, video, games & other media" is turned up. Several different sound settings on your device may operate independently. Are you able to hear sound when you play other videos?

Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!