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No video sound on Ellipsis 7
LeslieII
Member

Downloaded some short travel videos from my camera to PC to the Ellipsis 7 but they play with no sound.  I know the sound is turned on.  I'm a novice at this.  Is there some app I should be using or other setting I am missing?

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Re: No video sound on Ellipsis 7
vzw_customer_support
Customer Support
Hello Lesliell! We'll work to get your sound playing again!

Please go to Settings>Sound>Volumes, and be sure that "Music, video, games & other media" is turned up. Several different sound settings on your device may operate independently. Are you able to hear sound when you play other videos?

MichelleH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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