Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
Ok what is the deal with this ellipse jetpack it says data usage not available or something my computer says I'm connected to internet but nothing works!?!!!!!!!
BatTee
Member

Why can't I get on line?

Labels (1)
0 Likes
Re: Ok what is the deal with this ellipse jetpack it says data usage not available or something my computer says I'm connected to internet but nothing works!?!!!!!!!
vzw_customer_support
Customer Support

BatTee, I would be lost without my internet. Let’s get this up and running. When did this start to happen? Do you see 4G/3G on your Ellipse Jetpack?


AlbertoR_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
Re: Ok what is the deal with this ellipse jetpack it says data usage not available or something my computer says I'm connected to internet but nothing works!?!!!!!!!
John_Getzke
Leader
Leader

If your Jetpack is not connected to the VZW towers then it wont be able to connect you to the internet either.  Check out the control panel of the Jetpack, are there any icons that suggest what network you are or are not connected to?  The next best test would be to connect to the Jetpack with a 2nd wireless device and see if the problem is isolated to your original PC or not.

0 Likes