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Correct Answer!
Returning a product
Branda
Member
‎08-31-2015 01:29 PM

I purchased a jet pack under a promotion deal and have had it over 14 days return and exchange policy and want to return it and cancel services for it but have a 2 yr contract on it. My question is how much if any will it cost me to return the product and early termination fees? Tried customer service I have to wait 30 days to be added to my husband's new Acct to get an answer.

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Correct Answer!
Re: Returning a product
vzw_customer_support
Customer Support
‎08-31-2015 02:39 PM

Branda, I can understand the need for answers. I regret that you are looking at ending that line. What changed with your needs? Anything we could do to help you keep that line active? To answer your question the Early Termination Fee on a Jetpack on a 2 year contract begins at $175.
JoelR_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!