January 2020 software update on the jetpack, same time cantenna is unable to connect to the internet!? Related? Also overall signal drop in my area. What's up?
Updating software on the phone should be an easy task with enhancements that will help improve the experience with your device. I am concerned to hear that was not the case with your devices but we will work to get this resolved for you. What exactly happens when trying to connect to the internet via either device? Are you getting any specific error messages on either?
Odd coincidence, one device updated another device could not connect to the internet. We have experienced a steady decline in signal in my area for an unknown reason. The update was coincidence or trigger? Verizon techs are stumped.
We do not want to be stumped that is for sure, CDET. I am sure we can solve this mystery. Updates are meant to improve your phone not make it worse. I would love to help. We do need to clarify a few things. I do see the last rep asked a few questions. Are you able to answer them so we can figure this out together? What exactly happens when trying to connect to the internet via either device? Are you getting any specific error messages on either? AmberF_VZW