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Stream TV apps not connecting to internet but internet is working and on
dhacker13
Member

I got a Stream TV with the 5G home internet and the youtube app works just fine (opens, logs in, plays videos, etc) but both disney+ and prime video apps come up with errors that there is no internet connection to the device. I have tried power cycling the stream TV and 5G internet router, clearing cache, clearing data for the app, uninstalling and reinstalling. it still comes up with the same error for prime video as well as the same 3 error codes at random for diney plus (code 142, 42, and 83) #streamTV

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Re: Stream TV apps not connecting to internet but internet is working and on
vzw_customer_support
Customer Support

dhacker13,

 

Being able to count on your service is crucial. We want to make sure you can fully enjoy those apps. Is the device and those apps up to date? Are other devices working well under this? -Andrew

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