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Super frustrated with Verizon support on Hum
dcrist66
Member

I am on the 3rd Hum in 2 months and now I am not getting no support from the local Verizon store. Tried calling customer service and after 45 minutes and multiple holds the tech dropped the call.

Every Hum has worked for the first day or two then it stops showing location data and providing WiFi. the only thing it does consistently is beep every 5 minutes.

I have a 2018 vehicle and I even had the dealer check the port to make sure it wasnt on my end.

Has anyone ever had this issue and resolved it? I would sure appreciate some input if you have. now I am paying a mothly fee for something that doesnt do what it is designed to do.

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Re: Super frustrated with Verizon support on Hum
vzw_customer_support
Customer Support

I'd be pretty frustrated with such a disappointing Hum experience too, dcrist66. I apologize for all the trouble you've gone through and I truly appreciate all the time and effort you've already put into trying to get a working Hum into your vehicle. I want to make sure we head down the road to success. I realize you've already tried quite a bit, especially with replacing the device twice, but I'd like to find out a little more so we can get this resolved once and for all. Which model Hum are you using? If you utilize the Hum app (available through https://www.hum.com/products/hum-app/ if you don't have it already) or log in to the Hum Customer Portal from your computer, tablet or mobile browser at customer.hum.com does any data from the Hum device reflect, such as driving history or a Safety Score?

 

 

JenniferH_VZW
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Super frustrated with Verizon support on Hum
dcrist66
Member

I am using the HUMx.

When I access the app the information is from a prior date when the devise was working. They have all worked, for about 2 days then they just start beeping and quit providing WiFi and location data.

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Re: Super frustrated with Verizon support on Hum
vzw_customer_support
Customer Support

I appreciate the clarification. In reading of your history with visits to the store and the garage, I’m wondering if Hum has ever been brought into the fold. Insight from the manufacturer would be helpful as to why there’s the persistent beeping.
If Hum has not been used as a resource, then please use their “Call Us” number here, and share with us your findings: https://www.hum.com/faq/

DavidH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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