Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
Support Request Broken
Thaddicus
Member

When I try to log a support request on Verizon's site, the page will just sit and spin forever after clicking submit.

Support -> Contact us -> Mobile -> Billing and payment -> Questions about your new bill -> Support request -> Submit -> Nothing

Been trying to submit this from multiple devices:

"Recently, service was lost in my area for about a week. I called and the agent told me that I
needed to upgrade my plan in order to get service back. He also told me multiple times that my
monthly bill would be $x/mo. after the upgrade. Upgrading did not restore service (nothing
worked even after going to the physical store and upgrading sim)! Service came back magically a
few days later. Anyway, my bill is far more than what was noted".

0 Likes
Re: Support Request Broken
vzw_customer_support
Customer Support

We are happy to review your bill with you in depth. To allow us to do so, please leave us a Private Note at your earliest convenience. 

 

*Robert

0 Likes