T2000 Expectations?

[DAVSOC68]

I bought a T2000 with the idea of connecting it to the former landline 'house phone and extensions'  that are now dead since the landline was replaced by a cell phone. I was led to believe that the Verizon T2000 would link/connect/  to the Galaxy 7 cell and would enable all the house phones to work along with the cell.  The cell could go in a pocket and go anywhere. 

I get a recording that I am "...using an inactive or invalid number" on one device or the other. If the cell is "connected", then the home phone has the error message when calling #823 for testing. Or, if the T2000 is in the loop, then it has the error message.  One or the other.

I have heard the device is defective, I am crazy, my expectations are incorrect - this will not do what I want.  What can I expect from the T2000?  If that device will not do it, how do I connect the cell to the home phones?  Consumer Cellular and ATT as well as others offer this. Hew can I do it? Bluetooth capable phone linked to the cell phone?

[Ann154]

The T2000 would need a separate line on the account to function correctly.

[DAVSOC68]

OK. Can you tell me more?  Like cost?  With the additional line as you

recommend, will that line have the same phone number as the cell? If

not, how do we get both phone types to ring simultaneously?

As stated numerous times, the design goal of this change to cell phones

was to have a cell phone that can travel, with the 35 year old phone

number from a previous land line, and a desk top phone with 2 extension

that also share the old number. This is desirable for several reasons,

and we only signed up for cell service because we were led to believe

this is all possible and easy. As one Verizon person said, "of course,

we would not be able to sell so many phones were it not possible to have

them all work together with existing phones!"

Please be accurate and thorough in your response since I fell we have

had very little of that so far.

[Ann154]

At this time, two phones can't share the same phone number on the Verizon Wireless account. You can forward one to the other, but the cell phone and the T2000 will have two separate numbers. The cost of the added line is dependent on which plan you have; information you haven't yet provided to the community members here on the Verizon Wireless Community forum.

[DAVSOC68]

Ok - Can you explain what the  T2000 is used for if  not for what I had

hoped?

Secondly, what do I do with the one I have that is now useless?  I was

told (online support) to return to any Verizon Store, but the store I

bought phones from would not take it.

[Ann154]

It replaces the landline phone service with a phone line on the Verizon Wireless service. You can plug a traditional landline style phone into the T2000 to use similar equipment to dial and receive calls.

[DAVSOC68]

Okay. I feel I was misinformed when I bought it. I will try to return it tomorrow.

Do you know anything about pairing with a desk phone that is bluetooth enabled?

Support your local crafts person

[DAVSOC68]

I think I have one more question. You are the only voice I have heard

from Verizon  that actually knows what they are talking about. Thank you

for that.

I think I understand that a 'desk' phone, with no landline, can be

paired to a cell phone via Bluetooth. Several phone manufacturers say

this is a great convenience. I understand Verizon may not recommend such

a connection, but this seems to be the solution I am looking for?

[vzw_customer_support]

Being sold on an idea that ends up not lining up with the sales pitch, I agree is frustrating, DAVSOC68.  The information from Ann154 is correct, and the only way to “link” the devices is by setting up call forwarding either on the T2000 or cell phone.

https://www.verizonwireless.com/support/how-to-use-call-forwarding/
Without the forwarding, the two devices work on each their own independent number.

Now as far as Bluetooth on a landline, after researching our products I did not find a home solution like the T2000 that supports Bluetooth. I even check these cordless phones for home, and there is no Bluetooth available on them either: https://www.verizonwireless.com/accessories/vtech-3-handset-cordless-answering-system-with-caller-id...

I hope this information is beneficial.

David_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[DAVSOC68]

Yes, your information is helpful.

No, Verizon does not have Bluetooth enabled Phones like Panasonic and

others do. I do not expect Verizon to endorse products that are outside

their control.

However, I think this is a good option. Without consternating your

employer, does  the Bluetooth pairing with a Samsung Galaxy 7 seem like

a good solution?

Again, we are trying to keep a 35 yr old landline phone number that has

been ported to a new cell phone. We also hope to have the previous

landline phones - a whole houseful: a base unit and 3 extensions -

paired via Bluetooth to the cell phone. The cell rings, and if in range

(in the house), then all phones ring - Cell, base and extensions. If the

cell is not in Bluetooth range, then only the cell will ring.

I am surprised not more people have requested the ability to do this. As

I have described it (10-15 times to Verizon people, as well as many

times to others), it makes sense to many from a convenience standpoint.