We regret to learn your initial T2000 Home Phone wouldn't work for you, aapierce. We're here and available to assist. I can assure you that the T2000 is a great functioning device under normal circumstances. What exactly didn't work when it came to your T2000? Were you able to get it activated but not work with your cordless phone or it never activated? Have you received your replacement? If so, does it work?