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Update software on T2000
MAKHREN
Member

Just got a T2000 home phone device with software version 1.2.29.006. The update page says that software version 1.3.4.001 is available. But it doesn't say anything about how to update the device. This update enables the home security jack which is half the reason we got it. How do I update the device?

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Re: Update software on T2000
John_Getzke
Leader
Leader

Page 7 of the user guide suggests that software/firmware updates for this device are done over the air and automatically:

https://www.verizonwireless.com/dam/support/pdf/user_guide/wireless-home-phone-t2000-user-guide.pdf

Software is automatically updated during phone idle time. Phone is not usable during upgrade.

So leave the device powered on and connected and leave it alone for a few days.  Check up on it again later and confirm if the firmware update was successful or not.  Contact VZW directly via Chat, phone or in store rep to move to the next troubleshooting steps from there.  VZW doesn't appear to have a guide posted for how to manually update these devices so they may have to load one for you and swap out yours to get you working.

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Re: Update software on T2000
John_Getzke
Leader
Leader

Page 7 of the user guide suggests that software/firmware updates for this device are done over the air and automatically:

https://www.verizonwireless.com/dam/support/pdf/user_guide/wireless-home-phone-t2000-user-guide.pdf

Software is automatically updated during phone idle time. Phone is not usable during upgrade.

So leave the device powered on and connected and leave it alone for a few days.  Check up on it again later and confirm if the firmware update was successful or not.  Contact VZW directly via Chat, phone or in store rep to move to the next troubleshooting steps from there.  VZW doesn't appear to have a guide posted for how to manually update these devices so they may have to load one for you and swap out yours to get you working.

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Re: Update software on T2000
MAKHREN
Member

Thanks. I just checked and the software version has indeed been updated automatically.