I am very disappointed with Verizon. After many years of being a customer I am switching to a different company. I upgraded my home phone device, only because I received an email from Verizon informing me that I had to upgrade due to my current device being 3g. I received the new device and immediately my calls were being dropped. I worked with Verizon for over 3 weeks to remedy the situation. This included changing devices, sim card, actions on Verizon's end and me buying a new phone. My calls were still being dropped. I finally decided we exhausted all options and returned the device to Verizon. I was charged the $50 restocking fee. I understand this is their policy, but I don't feel I should be held responsible for the fee since I could not use their device and it was not my idea to upgrade.
Dolly22, it saddens us to learn that we have disappointed you. Our goal is to provide a great wireless experience. We hope to regain your confidence in the future. I rely on my phone for many tasks, so I know how important it is to have a working phone with reliable service. CDMA devices will need to be upgraded to a phone that is capable of HD Voice as shown on the following web page https://www.verizon.com/support/knowledge-base-218813/. It sounds like we have attempted to troubleshoot and work toward a resolution on the issues with dropped calls, but a resolution was not provided. We truly apologize for this experience. Please check our Private Messages, so we can check into the circumstances that caused a $50.00 restocking fee.