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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Verizon Wireless Home Connect going straight to voice mail
JohnReb
Member

I have had my wireless home connect since July 2015 and a lot of my calls are not ringing but going to voicemail.  It's not all but a lot of them.  I called tech support before and they did a test, but said they found nothing wrong but it is still happening.  Has anyone else had this problem?  If so, was it fixed and how?

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Re: Verizon Wireless Home Connect going straight to voice mail
rcschnoor
Community Leader
Community Leader

How strong is the signal at your house?

Is it a strong steady signal? Is it a low signal? Do you sometimes lose signal?

If for some reason the Home Phone Connect loses signal at the time a call is being received, it will automatically go to voicemail.

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Re: Verizon Wireless Home Connect going straight to voice mail
JohnReb
Member

My signal is always on the strongest to next to strongest, I've never lost signal during a call.

[Removal required by the Verizon Wireless Terms of Service]

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Re: Verizon Wireless Home Connect going straight to voice mail
Ann154
Community Leader
Community Leader

Do you have call forwarding on that line? Dial *73 to disable.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Verizon Wireless Home Connect going straight to voice mail
JohnReb
Member

No, I don't have call forwarding on the line.

[Personal information removed as required by the Verizon Wireless Terms of Service]

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Re: Verizon Wireless Home Connect going straight to voice mail
rcschnoor
Community Leader
Community Leader

JohnReb wrote:

No, I don't have call forwarding on the line.

It can't hurt to dial *73 from your phone, regardless, it can ONLY help.

Additionally, when replying via email you should always delete all the text from the message you are replying to. Failure to do this posts your personal information on this forum for all to see such as your name and email address.

Re: Verizon Wireless Home Connect going straight to voice mail
JohnReb
Member

Thank you I will try that.

[Personal information removed as required by the Verizon Wireless Terms of Service]

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