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Well, this is complete *@^!Sh%?
egypt1020
Member

I'm very boring person. I am pretty frazzled at the recent data overages. I used to have AT&T  but when my husband and I relocated, (Government Sector- he has a government line, I have a separate individual account) I had to switch to Verizon. Never have I used more than 2 GB of data and that is usually when we travel long distance, but since transferring to Verizon, in a matter of days with my sign-on date (Jan 16) I used 1GB. Not only that, the phone (iPhone 6) suffered the red-screen-of-death and by the 21st of Jan I had to return the phone and obtain a new one.
Also, I upgraded to Verizon's offering of 4GB for the same price as my original 3GB plan. Doing this, they snuck behind my back like the typical Corporate Blood Suckers they represent, and charged me a $60 fee "towards next month" and that "when you upgrade we do this to ensure quality costumer satisfaction" *a.k.a: GOTCHA!*

When I called Verizon to try and explain this debauchery, they have no answers. Standard Customer Service attitude (it is US not THEM). My bill originally only $109 per month plan with edge included, skyrocketed to $248. I come from a long family of engineers and computer geeks, I am not one of them, but when they have exhausted all possible sources for this increase, I take their word for it.

So by the second phone call, the same attitude arises, and I demand to see their records of this "data" they claim I used, not what my records are showing (which was nothing) I wanted to see what they are. Quickly to deny that access, (big mistake, illegal in fact) I was transferred to a very nice woman who was taken by surprise just like me. While she had no answers, She explained several things,

  • a) The $45 I racked up in charges will be waived do not pay it. That the amount is already "credited" to my account (I still cannot see it)
  • b) The B.S $60 they charged did not in fact satisfy me, that as well was "going to be taken care of"
  • c) The $150 bill credit I was told I would receive for being a new customer will be applied in the following month (now)
  • d) I had a $25 gift card for all my problems with the phone I first received. "it is in there" they say. (Do not see it)

So here I am debating either getting the FTC involved (Verizon will love them sniffing out these low-ball consumer rights violations/ false advertising charges) or just informing my personal contacts (also of whom Verizon will love) about the mistreatment of not only a citizen, but a diplomatic liaison between both abroad and at home.

So I guess the point being, and as Eleanor Roosevelt once said, "what you allow to continue, will continue"

I will keep you posted on what happens. Will you do the same? 

Hope you a have a merry Summer!

Labels (1)
Re: Well, this is complete *@^!Sh%?
heretohelp5353

I had same thing happen. Come to find out backdating a plan cause you to pay double one for current month and normal bill in advance then you get credited the old plan. Promotions take up to 2 billing cycles for any credits to land ex$150 promo. And I've hot a $25 inconvenience credit before but never a gift card. Sometimes when credits are applied it may go on next bill depending on the time it happened. Also the paper bill balance won't change .Use your # BAL to get true reflected balance. It can be frustrating I know when its more than one issue.

Re: Well, this is complete *@^!Sh%?
vzw_customer_support
Customer Support
egypt1020 I apologize for any confusion that has happened from the recent changes on your account. I would be happy to look into this further for you if your would like to send me a private message https://community.verizonwireless.com/docs/DOC-1613 . Once I hear from you there I can double check the credits and information you have been given.

I do want to take a moment to give kudos to heretohelp5353 for providing the reply below. When you do a plan change and backdate it, you are charged the month in advance on your new plan + the new plan in the current billing cycle as well. However, you are also credited for the month in advance you had already paid from your previous plan.
BryanS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Re: Well, this is complete *@^!Sh%?
d_poy
Member

quite interesting egypt1020.  having some problems myself and going back to the Verizon store today to see what transpires.  Will share if I have a similar experience.  All big business are in for the buck, that's for sure - even they ALL claim great customer service, we care...blah blah blah...NOT!  Best of Luck to you!

Re: Well, this is complete *@^!Sh%?
egypt1020
Member

I submitted your requests. Thank you all for your help!

0 Likes
Re: Well, this is complete *@^!Sh%?
egypt1020
Member

I tried sending you a message and it says I am not authorized to do so. So please contact me.

0 Likes
Re: Well, this is complete *@^!Sh%?
John_Getzke
Leader
Leader

You have to "friend" someone before you can send a private message in this forum.

Re: Well, this is complete *@^!Sh%?
TrthSeeker
Member

egypt1020,

       Welcome to the family. There are 100's of us who have been complaining since last year. I have been since Nov. 2014. If you think you can get anywhere look me up be more then glad to help. I am keeping a detailed record of usage. When I got my Jet pack I jumped from 8GB to 17Gb YEA!!!! A housewife in the country with no neighbors close enough to hack. Its all a scam. Verizon has had many lawsuits throughout the years.  Wireless Billing and Lawsuits