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What if the signal enhancer does not work?
Chinnicook
Member

I have the Samsung Signal Enhancer from Verizon and it still will not even get a GPS signal after days of moving the external antenna around on every window and letting it sit overnight. Is there any other solution?

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Re: What if the signal enhancer does not work?
vzw_customer_support
Customer Support

Rasheed Thomas-


I can see your concern about your Network Extender activation. We definitely want this accessory to work for you when you most need it. From your phone, please dial #48 Send and let me know if you hear a confirmation that you are under a Network Extender coverage. Next, please ensure the ethernet cable is connected properly, here is a link that will explain how to check this on your end:


http://www.verizonwireless.com/support/knowledge-base-21678/


Please verify the LED lights as follow:


http://www.verizonwireless.com/support/how-to-use-network-extender-led/?lid=sayt&sayt=network%20exte...


Finally, please try restarting the Network Extender for a few seconds and let me know how this works for you. I trust it should be up and running for you soon.


CarmenT_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: What if the signal enhancer does not work?
Jwhesrer11
Member

I show a blue light for GPS (and all lights) for our Samsung network extender.  I have three bars.  However, everyone always says they can't understand me because the call goes in and out and I sound broken up.  Should I still consider the gps external antenna?

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Re: What if the signal enhancer does not work?
Ebotribe
Member

I have the Samsung network extender. It has worked great for the past year. Tonight it stopped working. SYS light was red. I restarted it by disconnecting power. After initializing the SYS light turned solid green. Did not read about that scenario in the manual or online forums. What does green mean?

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Re: What if the signal enhancer does not work?
vzw_customer_support
Customer Support

We want to get the extender up and running quickly. Here is an online troubleshooting guide that will help you figure out what is going on with your device: http://vz.to/1U3IKXN


NicholeK_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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