What if the signal enhancer does not work?

[Chinnicook]

I have the Samsung Signal Enhancer from Verizon and it still will not even get a GPS signal after days of moving the external antenna around on every window and letting it sit overnight. Is there any other solution?

[vzw_customer_support]

Rasheed Thomas-

I can see your concern about your Network Extender activation. We definitely want this accessory to work for you when you most need it. From your phone, please dial #48 Send and let me know if you hear a confirmation that you are under a Network Extender coverage. Next, please ensure the ethernet cable is connected properly, here is a link that will explain how to check this on your end:

http://www.verizonwireless.com/support/knowledge-base-21678/

Please verify the LED lights as follow:

http://www.verizonwireless.com/support/how-to-use-network-extender-led/?lid=sayt&sayt=network%20exte...

Finally, please try restarting the Network Extender for a few seconds and let me know how this works for you. I trust it should be up and running for you soon.

CarmenT_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[Jwhesrer11]

I show a blue light for GPS (and all lights) for our Samsung network extender.  I have three bars.  However, everyone always says they can't understand me because the call goes in and out and I sound broken up.  Should I still consider the gps external antenna?

[Ebotribe]

I have the Samsung network extender. It has worked great for the past year. Tonight it stopped working. SYS light was red. I restarted it by disconnecting power. After initializing the SYS light turned solid green. Did not read about that scenario in the manual or online forums. What does green mean?

[vzw_customer_support]

We want to get the extender up and running quickly. Here is an online troubleshooting guide that will help you figure out what is going on with your device: http://vz.to/1U3IKXN

NicholeK_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!