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Why do I have to go over my data usage?
joshiaa
Member

I have 1GB plan. Why can't I be given the option to block the data usage completely upon using the 1GB that I am ready to pay for.

The alerts are not helping and the kids are simply unmanageable with the data-hunger.

I NEED A WAY TO BLOCK THE USAGE ON THE ACCOUNT IF I AM EXCEEDING THE PLAN I PURCHASED.
NO, I DON'T WANT TO GET THE HIGHER DATA PLANS ... THERE IS A REASON I SUBSCRIBED TO 1GB PLAN AND NEED BETTER WAY FROM VERIZON TO MANAGE MY SERVICE.

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Re: Why do I have to go over my data usage?
Penelopep
Novice

Hi, Its called family base just type that ion the search at top right hand

of Verizon page.

Penny

On Mon, Dec 1, 2014 at 12:29 PM, John Getzke <forums@verizonwireless.com>

View solution in original post

Re: Why do I have to go over my data usage?
Ann154
MVP MVP
MVP

For which device is this for?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Why do I have to go over my data usage?
John_Getzke
Leader
Leader

If you only have 1 GB of data and allow your kids access to that account then I would just disable data completely from your plan.  1 GB is never going to be enough, might as well get rid of it or bump the plan up to a decent level that can accommodate your environment.

VZW does not have any controls set in place to automatically suspend data at any amount.  You need to make preparations to educate yourself and understand what your data is used for.  After that you need to remain diligent and manage your data plan accordingly.

Re: Why do I have to go over my data usage?
Penelopep
Novice

You can block it but it costs a few dollars to do it lol. Go to chat on the Verizon wireless page and ask them to make it so that when your gig is done they don't add anymore.

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Re: Why do I have to go over my data usage?
Penelopep
Novice

They do have it

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Re: Why do I have to go over my data usage?
John_Getzke
Leader
Leader

That's news to me.  Can you tell me what the name of this new feature is called so that I can research and learn more about it.  That way I can be sure to properly advise folks in the future.

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Re: Why do I have to go over my data usage?
Not applicable

It's called Family Base and it's been out for well over a year.

Re: Why do I have to go over my data usage?
Penelopep
Novice

Hi, Its called family base just type that ion the search at top right hand

of Verizon page.

Penny

On Mon, Dec 1, 2014 at 12:29 PM, John Getzke <forums@verizonwireless.com>

Re: Why do I have to go over my data usage?
John_Getzke
Leader
Leader

Excellent, thanks for sharing.  I had honestly not heard of this program, learned something new today : )

Re: Why do I have to go over my data usage?
Penelopep
Novice

yw I think Verizon could better inform customers in a lot of areas.

Penny

On Mon, Dec 1, 2014 at 1:59 PM, John Getzke <forums@verizonwireless.com>