My Ellipsis Jetpack will not turn off. It's like the button on the device isn't working. So I go to my computer and log into my.jetpack and try to view my messages and I keep getting a "500-Internal Server Error". That comes up eveytime I click on anything. I can't check messages, I can't view settings, etc. Any help would be appreciated. Thank you in advance.
If the button is broken then you will have to contact VZW for serviceing/replacement options. Hardware defects need to be dealt with by VZW. Get that problem fixed first and then report back if you continue to have more error messages.