Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
Why does my cantenna keep losing the network connection?
azdave09
Member

Why does my cantenna keep losing the network connection? I have to reboot the darn thing almost daily. My smartphones show at least 2 bars of 4G when this happens.

Labels (1)
Tags (1)
0 Likes
Re: Why does my cantenna keep losing the network connection?
John_Getzke
Leader
Leader

I suspect something could be wrong with the cantenna itself.

Try contacting whoever installed the device for you and see if they can swing by to take a look under their service contract.  Maybe something needs to be readjusted to get a better signal or remain connected.  If a repair is needed they may already have what they need with them.

0 Likes
Re: Why does my cantenna keep losing the network connection?
vzw_customer_support
Customer Support

Being able to stay connected with your Cantenna is important. How long have you been having this issue for? What is your zip code? What color are all your LED lights?

AmberF_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes