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Wireless Home Phone Problem

My fiancee has the Verizon "Wireless Home Phone" T2000 gadget (

When I call her from my Verizon Wireless line (OnePlus 7 Pro with HDVoice/VoLTE) or when she calls me from that gadget, I can't hear anything.  She can hear me, but all I get is dead silence.  I have to hang up and call her back on her actual cell phone (also Verizon with HDVoice/VoLTE on Samsung J-something).  On her cell phone, there's no problem.  

When I call her from my other line (same OnePlus 7 Pro phone using a cheap AT&T mvno without HDVoice/VoLTE in the 2nd sim slot), there is also no problem.

Long story short, her Wireless Home Phone T2000 can not talk to my VZW OnePlus 7 Pro with HDVoice/VoLTE whether I call her or she calls me.  All I get is dead silence.  How do we fix this?