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ZenPad™ Z8s
lpatt81
Member

ZenPad Z8s tablet has black screen but green blinking light in corner. Have tried to power down and it won't work, have tried soft reset and that isn't working, screen still black with blinking green notification light. What do I do?

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Re: ZenPad™ Z8s
vzw_customer_support
Customer Support

Hello Ipatt81, thank you for contacting us. We know how irritating a black screen with only a blinking green light can be, and we're here to help correct that. Thank you for taking the time to complete those troubleshooting steps. The next step is to do a factory reset. You can use the guide in the following link to assist you: https://www.verizonwireless.com/support/knowledge-base-213642/.  This step will re-install the entire operating system on your tablet to get it to work properly. That will also erase everything on your tablet, you'll be able to restore whatever information you backed up before the issue started. Please let us know how this works for you. 

 

UbaldoJ_VZW

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