it seems like the support service is bugged out. i cant reply with the requested information as the submit button doesn't seem to work. none of my sms responses went through. been trying for days on many devices and networks. i've had a smart watch over a week now that i cant even activate due to a issue on verizon's account system being a dumpster fire. i'm sorry if i come off as rude but this isnt a new issue it seems to be widespread with not even a warning banner on the support page letting people know of a possible issue not to mention that the my verizon app on android has been slow buggy mess for years.