That's definitely not the experience we want for you, GBM2! What is your city, state, and closest intersection where you are having trouble, so we can check coverage for your area? Do you know of any other Verizon customers who are also having service issues in your area?
That's great news to hear, GBM2. We certainly want your Jetpack and its service to work correctly at all times. If the issue persists, we'll be more than glad to assist you. Thanks for your time, patience, and troubleshooting assistance too. Thanks for continuing to be a valued Verizon customer. -Robert C.