Gallery Problems for Droid Ally

[EJGA]

This is so frustrating!  Every time I open the gallery on my Droid Ally, the app crashes and my phone reboots.  Can anyone offer suggestions?  Thank you!

[moates]

Step 1 – Try completing a soft reset on the device. I have provided the instruction in an article below:

Power off the device and remove the battery

http://support.vzw.com/clc/devices/knowledge_base.html?id=32117

Step 2 – Remove the icon off the devices home screen and clear out the data and cache. I have provided the instruction article below:

Clear data, Clear cache (if applicable), and Clear defaults

http://support.vzw.com/clc/devices/knowledge_base.html?id=31782(Internet Cache)

Clear application data

-Select Menu

-Select Settings

-Select Applications

-Select Manage Applications

-Select the Gallery icon

-Select Clear data and Clear cache (if available)

Step 3 – Put the device into safe mode. Safe mode is a method that allows the device to run without non-essential applications. This is beneficial for troubleshooting 3rd party applications. I have provided the instruction in an article below:

http://support.vzw.com/clc/devices/knowledge_base.html?id=32775

If it works correctly in safe mode, there may be an application not native to the device causing the issue.