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FIOS Mobile design flaws
Don953
Member

FIOS mobile has a major design flaw.  I have 2 dvr boxes and loaded one.  It turns out that FIOS mobile only supports 1 box (design flaw #1).  I found this out only after I loaded one of the dvr boxes.

 

To get it removed so I could add the one I really wanted, I had to call customer service who subsequently had to create an escalation ticket, which may or may not be effective.  Why this  program does nt let you remove the selected box easily is design flaw #2.

 

It took me 30 minutes to find out that it needed to be escalated to someone within Verizon.  What a waste of time.  Who designs this stuff?

 

 

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