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Facebook won't download on droid eris replacement phone
lm2conn
Member

I just received a replacement phone yesterday for my Droid Eris.  As I was getting things set-up, I tried to install/update the Facebook app.  It goes through the whole process and then says Installation Unsuccessful.  So when I click on that, it says Insufficient Storage Available.  But, 1. it's a new phone and 2. when I check the storage on the phone, I have more than enough.  Therefore, whenever I try to log-in on the widget, it won't let me and pops up saying An Error Had Occurred During the Sign-In.  Please Try Again Later.  I know my log id and password are correct because I can log-in through the browser.  Any suggestions or help??????

 

Thanks!!

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Re: Facebook won't download on droid eris replacement phone
JohnB_VZW
Verizon Employee

I understand how important it is to stay connected with friends and family, and Facebook makes it that much easier. I'm here to help.

 

One thing you can try is clearing out the cache memory on the device for the Facebook app. Go to setting > Applications > Manage Applications > look for the Facebook app and select the clear cache option. 

 

If clearing the cache doesn't help then try removing the Facebook app and re-downloading it.

 

Hope these suggestions help. If you need further assistance please post back and I'll be more than happy to further assist.

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Re: Facebook won't download on droid eris replacement phone
ztaprncess
Member

I have had the exact same problem. I tried what was mentioned, but it did not work.

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