This is so frustrating! Every time I open the gallery on my Droid Ally, the app crashes and my phone reboots. Can anyone offer suggestions? Thank you!
Step 1 – Try completing a soft reset on the device. I have provided the instruction in an article below:
Power off the device and remove the battery
http://support.vzw.com/clc/devices/knowledge_base.html?id=32117
Step 2 – Remove the icon off the devices home screen and clear out the data and cache. I have provided the instruction article below:
Clear data, Clear cache (if applicable), and Clear defaults
http://support.vzw.com/clc/devices/knowledge_base.html?id=31782(Internet Cache)
Clear application data
-Select Menu
-Select Settings
-Select Applications
-Select Manage Applications
-Select the Gallery icon
-Select Clear data and Clear cache (if available)
Step 3 – Put the device into safe mode. Safe mode is a method that allows the device to run without non-essential applications. This is beneficial for troubleshooting 3rd party applications. I have provided the instruction in an article below:
http://support.vzw.com/clc/devices/knowledge_base.html?id=32775
If it works correctly in safe mode, there may be an application not native to the device causing the issue.
Start a new topic or ask questions in the open forum.
