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NFL Mobile
Brady21
Member

I haven't been able to access the NFL Mobile App all weekend. Any time I try to open the app it  crashes, without an error message, within seconds. I've already uninstalled/reinstalled, cleared cache, etc.

I have an S5

Any thoughts on how to fix?

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Re: NFL Mobile
vzw_customer_support
Customer Support

Brady21 I'm a huge football fan, and I understand we need to get your NFL up and running. Are you having issues with any other app? Is the location setting on? Click the the link for instructions. http://spr.ly/6583By6Ff
DeloresK_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: NFL Mobile
Swolfson
Member

Having the same problem. Open the app and it crashes immediately. No error message. Phone and all other apps are up to date. Rebooted phone, wiped cache partition, Uninstalled and reinstalled updates. Location on or off, or doesn't work (should work either way). Galaxy s5 with no other problems.

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Re: NFL Mobile
vzw_customer_support
Customer Support

Swolfson,
Appreciate the explanation but sorry to hear about this ongoing issue especially with the season getting set to kick off. Have you tried searching for the NFL Mobile application in the Play Store and if so, are you able to download or update a new version of the application? Can you also try running the device in Safe Mode to see if the application is able to open correctly? Here are the instructions for Safe Mode: http://vz.to/1E7ZzFL

ChrisM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: NFL Mobile
Swolfson
Member

The app is completely up to date (no update available on the play store). Booted in safe mode and still wouldn't work.

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Re: NFL Mobile
Brady21
Member

All other apps are functioning and yes I had location on. Unfortunately it's still not working.

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Re: NFL Mobile
Lana69
Member

Brian?

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Re: NFL Mobile
vzw_customer_support
Customer Support

Swolfson,
I see, let’s try a few different fixes to get this up and working correctly. We can try processing a Force Stop for the specific NFL Mobile Application with the following instructions: http://vz.to/1N3eCY9 We can then further test the application. If this does not happen to work, we may need to process a Factory Reset on the device with these instructions: http://vz.to/1UnG0WK Prior to the Factory Reset, please do make sure that your information has been backed up which there will be instructions included on the second link to have this completed.

ChrisM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: NFL Mobile
vzw_customer_support
Customer Support

We are not giving up Brady21. We still have some steps up our sleeves that will help with this issue. Is the software on your phone up to date http://vz.to/1BiGZYk ? If you go into settings>applications>application manager>all, are you able to uninstall previous software update on the application?


JorgeO_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: NFL Mobile
Brady21
Member

After the latest update I can now get into the app. I'm still seeing the

$99.99 price, is that only because it's preseason?

Thanks,

Ryan

On Sep 3, 2015 9:48 PM, "Verizon Wireless Customer Support" <

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