If you are trying to sign into Rhapsody.com or if you are current subscriber of Rhapsody through Verizon billing or a former user of VCast with Rhapsody, you will need to migrate your old account using the method described in this link:
It took me forever to find this! Hope it helps someone.
Me either, I just found out while I was on the road for a business trip, then I reviewed my bill and saw a credit for 2 days of Rhapsody. I never asked for the feature to be removed, nor were there any notifications in the "need to know" section of my bill. The lady I spoke made it seem like they'd just add it back when they're finished with the billing migration, but if I want it for the time being I'll have to get billing through rhapsody.
Did you make it to the page: https://account.rhapsody.com/myacct/migration/verizon.html
When I entered my number (10 digits) there, it told me : Your account is managed by Verizon Wireless. We are in the process of updating your account, Please check back November 1st, 2013. Sorry for any inconvenience this may cause.
Try this link again on or after November 1st and see if you have a different outcome. Good luck. I'll post my findings here after that date also.
Max. U r terrific! I spent about 90 minutes farting around, checking my account bills, searching forums under vcast. Finally found this post and the link worked. They found my account, and I was back on Rhapsody in 5 minutes! Thank you very much. May good things happen to u.
However, Rhapsody may not acknolwedge your phone number is a Verizon account.
In which case, you will be at the mercy of Verizon Customer Service aka "All Agents are Busy Right Now".
So finally go it to work I called Rhapsody,and told them what was going on. Apperently even after use thier online utility to transfer my account over it didn't work. So they handled it for me and my rhapsody is up and running now.
Is that the experience you had? If it is the phone number that is registered in My Verizon, I can't see how that wouldn't translate, but stranger things have happened. Does you Rhapsody work on your phone? If so, when you go to Menu>Settings inside of Rhapsody, does that same number show up in the Rhapsody Premier section at the top of the information area? If it does, I would "screen shot" that sucker and email it to the agent you are on the phone with on Rhapsody's end and see if they can look in another area to find it.
Thanks for this
At some point, my logins started failing on and off on my pc and phone. After multiple resets, I could not get it to connect. I have the most recent client software and there is no indication anywhere that any action is required. Here's how it went for me
This link https://help.rhapsody.com/entries/25066508-Verizon-sign-in-issues gives an overview of the problem. I guess Rhapsody is revising it's account base. A more active notification progrm would have been helpful.
Using the link https://account.rhapsody.com/myacct/migration/verizon.html allows you to fix the problem. The web page asks for you mobile number, sends a code to the phone and puts up a page asking you to confirm the code. You get to use an email address as your login-id heareafter.
After this was done everything returned to normal and my quite extensive playlists etc remained intact.