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Samsung Stratosphere will not connect to network.
kharney19
Member

My Samsung Stratosphere will not connect to the mobile 3g or 4g network.  I have restarted my phone multiple times.  I have put the phone in "airplane" mode and then turned that off.  Turned the actual mobile setting on and off.  It will not connect.  I have 5 bars for a signal and the wi-fi works fine.  Any solutions?????  Thanks!

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Re: Samsung Stratosphere will not connect to network.
pastparticiple

I had the same problem off and on with my first Stratosphere.  I just had it replaced yesterday and have had no further problems (so far, at least!).  Perhaps a warranty replacement would be in order for you as well.

 

Good luck!

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Re: Samsung Stratosphere will not connect to network.
Not applicable

kharney19,

 

I know it is very frustrating when data services are not available. I appreciate the efforts you've taken to restart the phone. Is this concern is happening in every location or an isolated area? Please try removing the battery and the SIM card for about 20 seconds then re-insert them both and power the phone back on. That is the most common step to resolve connection issues. The phone may also benefit from a hard reset in order to restore the data service to the phone. If you continue to have issues, please PM me for further options.

 

Thank you!

Re: Samsung Stratosphere will not connect to network.
nozzlenut225
Member

I just recently purchased the Stratosphere and have been plagued with connectivity issues as you described. These issues were usually solved by powering the device off and on again. Today, however, I can't get the phone to work no matter what I do. I'm currently on hold with VZW tech support. It's really pathetic that VZW has these issues with **bleep** near every device they sell and they continue to refuse to admit that they have MAJOR software issues. Thankfully, my contract is up in early 2012 and I can switch to another cell service provider. I've had enough of Verizon's "smoke & mirrors" show!

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Re: Samsung Stratosphere will not connect to network.
lilwolf17
Member

Adam,

I am having the same data connectivity issues with my Stratosphere.  I purchased it in October, and it has been spotty for two months.  Verizon sent me a replacement about a week and a half ago.  It seemed to be doing a little better, but I am now without connectivity again today (for at least 4 or 5 hours now).  I've checked every setting, rebooted, took out the sim card, everything.  Needless to say, I'm quite disappointed with the technology.  I am not in a 4G area, so I keep it on CDMA mode.  Will Verizon just simply continue swapping out the phone for the same model, or will I have the opportunity to swap it for another model?  I'm only three months into my renewed contract.

Thanks,!

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Re: Samsung Stratosphere will not connect to network.
melsh24
Member

I had the same problem, my rep did a factory restore, it worked ok..until I downloaded the batterysaver + task killer.  I immediately lost service.  Another factory restore, and it is working fine.  I have not downloaded that ap again, and it seems to be working fine.  Did anyone else recall downloading the same ap??  Just curious.  I am getting a replacement phone just to make sure there are no other issues with the phone itself.

Re: Samsung Stratosphere will not connect to network.
x3colleenox
Member

i got my phone replaced yesterday for the same reasons.... could not get data connection..... it is working now but im nervous this won't be the end of my problems

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Re: Samsung Stratosphere will not connect to network.
meowlly
Member

I actually had the same problem, as soon as I downloaded that app my mobile network hasn't worked since.

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Re: Samsung Stratosphere will not connect to network.
Dave-in-Decatur
Sr. Member

I don't know if this is exactly the same problem, but I just read this article:

http://www.pcworld.com/article/241967/sleazy_ads_on_android_devices_push_bogus_battery_upgrade_warni...

It suggests that popup ads for battery apps (which apparently often appear in games) can sometimes cause the app to download merely by touching them; and that some of these apps not only don't work but are security risks, stealing your contacts, phone IMEI number, and other data you don't want to lose control of. The article is worth a read, I think, especially for people like myself who are new to these phones.

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Re: Samsung Stratosphere will not connect to network.
lilg2010
Member

My problem is identical to yours.  No 3g/4g since day 1!  Today i received my replacement (which happens to be refurbished) with the same problems.  Just got off tech support and they are sending me a 3rd Stratosphere!  This is a well known issue that Verizon doesn't seem to care.  Must be a glitch with the new technology not recognizing 3g/4g.  Tech support informed me I can get a alternate phone but I would have to responsible for the battery and battery cover $50+!!!  This is outrageous!  Why even bother selling 4g phones in area with no 4g???

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