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Voicemail app says it's full but has no messages.
khuffy01
Member

I use the Verizon voicemail app to listen to voicemail but it's new telling me my inbox is full. I tried deleting cached data on the phone if it was a data needs issue. I tried switching from device storage to flash storage. I've feels all messages from my inbox but it still shows I have room for 0 messages.   What can be done to fix this. I don't want any issues with getting my messages.

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Re: Voicemail app says it's full but has no messages.
vzw_customer_support
Customer Support

Hi Khuffy01, I can understand how difficult it is to have a voicemail issues where it says your mailbox is full after listing to the messsage. Let me look into fixing this issue. Have you accessed your inbox to double check if any messages were present to delete them or move them to the saved folder? You can access the inbox and if any are present that are not new, you have those options to clear the messages so your voice mail in bix is no longer full. Let me know if this helps.
EdwinW_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Voicemail app says it's full but has no messages.
khuffy01
Member

I had 4 messages in my inbox that were old. I don't usually keep voicemail that I receive after they are no longer useful. I deleted those items and still get the " mailbox is full" message.

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Re: Voicemail app says it's full but has no messages.
vzw_customer_support
Customer Support

Thank you for checking on this. We want to get this resolved. What is the make and model of your device?

CarleyR_VZW

Follow us on Twitter @VZWSupport
If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!


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Re: Voicemail app says it's full but has no messages.
khuffy01
Member

Samsung galaxy s5

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