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cannot answer razor

After the update to kitkat, i was able to answer phone swiping to green dot. Now the phone will ring and the dots don't show up. If it is in sleep mode, I tried to use the on/off button on right to activate homescreen and the ringing stopped. Turned on and off phone with no results. any ideas?

Re: cannot answer razor
Customer Support

Hello rhopril!

I'm sorry to learn of any issues with the KitKat update. Let's troubleshoot this OK? Which model RAZR do you have? Have you tried removing the SIM card for a minute or two, then test it out?

Please provide me with some additional details so we can proceed.

Thanks very much,

VZW Support
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