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My Eris refuses to allow me to select a default ringtone. I can choose a ringtone from the list and listen to it, but when a call comes in, I get '2 Step', the first ringtone in the list. I've rebooted and removed the battery, but neither of these fixed the problem. I called Verizon tech support and was told to enter Settings from Apps, instead of from Menu. I did this and it actually worked...once. Now, it's failing solid and no matter how I try to change the ringtone, I still get '2 Step'. Any thoughts?