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cloud app keeps closing or crashing?

have a gs4 and upgraded to the 25 gb limit.  used it for 1 day and ever since have not been able to use it.  emailed support and havent heard a thing from them in 2 weeks!  anyone else having this problem?  is there a solution???  please share!

Re: cloud app keeps closing or crashing?
Customer Support

It's imperative that we work towards a healthy solution for you, bs5283. Let's take a further look into this. How long have you been having the issue? Are the cloud services turned on? If so, head into applications > manage applications > all and then clear cache and retest.

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