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3 and 4G sometimes don't work. group texts come in as individual text
MJ406
Enthusiast - Level 2
‎08-24-2014 11:39 AM

Since the update for galaxy s4.....group texts come in as individual text.  Phone sometimes does not pick up on 3g or 4g.

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Re: 3 and 4G sometimes don't work. group texts come in as individual text
vzw_customer_support
Customer Service Rep
‎08-24-2014 02:27 PM

MJ406,

Thank you for the information. Lets get to the bottom of this. What zip code are you located in? Please verify the software version on your phone for me. http://vz.to/1w1RLpz

StevenR_VZW
Follow us on Twitter at @VZWSupport

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Re: 3 and 4G sometimes don't work. group texts come in as individual text
MJ406
Enthusiast - Level 2
‎08-27-2014 01:09 PM

The Base number is I545VRUFNC5

The Build number is KOT49H I545VRUFNC5

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Re: 3 and 4G sometimes don't work. group texts come in as individual text
vzw_customer_support
Customer Service Rep
‎08-29-2014 01:04 PM

MJ406,

Thank you for the info. What is your zip code? Lets try to remove the sim card. Let it sit out for about 30 seconds and then reinsert it and then turn it back on. Let me know if that works for you.

StevenR_VZW
Follow us on Twitter at @VZWSupport

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